Xoom sends money to your recipient first before they charge you, and makes sure they have completed the transaction as stated here. This is a really pretty neat offer, but before that transaction is even processed, of course, they have to first electronically verify your bank account and your information as a precaution to protect their end. However, as I figured out recently, Xoom can still be duped. Good thing I’m not a hustler, but seriously, Xoom has to address this issue if they don’t want to loss money.
Truth is, I’ve been using their service years back. They are a legit company, being Paypal’s sister company and all, however, at one point I was dissatisfied with their service when their buggy app accidentally sent money on the wrong recipient. And, despite me having pleaded them to cancel it, they keep on telling me that it cannot be cancelled while it is being processed. I dunno why, but how hard is it to cancel a process that hasn’t been completed yet? When it completed, they charged me automatically. I told them to retrieve it, but they told me that it cannot be done anymore. So WTF? Once you sent, that’s it? One way ticket? I thought of it as a flaw so I had them blocked from my Bank and never used them until recently.
When I signed up using a different email, but with the same credentials, their website surprisingly processed it and allowed me to register. Since my bank account credentials can be used repeatedly, this is yet another flaw. What if someone pretends to be me, uses my bank credentials, and sends money without me knowing it? Then that is so f**ked up, right? Anyway, good thing, it was me. So, I sent money to a recipient in another country, and again, all they ever did was verify that the bank info was correct and sends the money brainlessly.
Being true to their promise, they send the money first before charging my bank, and having them blocked a few years back, when the transaction completed, my bank denied them from withdrawing money from my bank account. That’s when their robot sends me a message telling me that they have suspended my account until the issue is address. Like who cares? There are other payment processors out there, they are not the only one. The thing is, they just loss money from that transfer. And what if I decide not to pay them? I sent only a midget amount of $50. Are they going to sue me over that? And if they do, from a business standpoint, wouldn’t it cost them more money? Well, good thing I’m not a crook. I authorized my bank to let them complete the transaction and withdraw money from my bank account, but these guys really need to address their flaws with the transaction procedure.
Follow me at:
